SHIPPING & RETURNS
Free shipping in Canada & USA on all orders over $200
Worldwide for orders over $300
It's our way of making it easier to get what you want.
To return an item, please use our online RETURN PORTAL
SHIPPING TIME & TRACKING
International shipping can take 4-8 weeks on average and even up to 12 weeks once we get it into the mail.
Please be advised if you are ordering internationally, Canada Post's tracking system does not give information beyond the borders of Canada. It is up to the Country's postal system to update the tracking information. However, shipping in the USA is tracked by USPS.
Expedited, Regular, Xpresspost and Priority post all come with tracking numbers. The approximate time for these parcels is 2-7 days. This is once the items have been sent to the post office, which during busy times can take us up to 2 weeks for us to fill the order.
Please be advised that we are not responsible for lost or stolen items.
All items in stock usually ship within a week upon payment. It may happen that an item is sold out even though the website says it is in stock. In that case, we will communicate with you about a replacement or refund.
If your desired item is not in stock, please contact us at firstname.lastname@example.org to find out when it might be available again.
RETURNS OR EXCHANGES
You can return any item in new condition with the tag still on within 30 days of purchase for an exchange, credit or refund.
Additional shipping charges will apply for exchanges.
We do not accept returns for underwear or socks.
Sale items or items purchased using a discount code are exchange or store credit only.
Please include a note in the package with your order number and details.
Please mark the outside of your package clearly with "Return - Made in Canada"
** If returning items from outside of Canada: **
Declare a $0 value so that we don’t get charged duty to get it back!
If the package is not correctly marked, the cost of the duty charges and taxes will be deducted from your refund/credit
DO NOT SEND UPS, Please use USPS as there are additional broker fees incurred and we will refuse the package if sent UPS
Please email us to arrange a pickup time as there is not always somebody present at the studio.